Consumer / Family Satisfaction Team
of Mercer County
A Grapevine Center program.
What is the C/FST?
Consumer/Family
We are a team of consumers and family members of consumers who are assessing the quality of mental health and drug and alcohol services in Mercer County.Satisfaction
- Is feeling free to ask questions.
- Is being treated with respect and dignity.
- Is being listened to and being heard.
- Is understanding the options available to you for medical treatment, education, employment, housing, and transportation.
- Is expecting and receiving the highest quality of treatment.Team
- We visit all sites in Mercer County where mental health and drug and alcohol services are provided.
- We conduct interviews wtith consumers and family members to find what they like and dislike about the services they receive.
- We send monthly reports and meet with county staff.
- We educate the consumers and to community to remind they have the right to be heard.
What are the goals of the C/FST?
Our goal is to gather information regarding services received by consumers and family members to assess their satisfaction with mental health and drug and alcohol services. With a deep respect for each consumer's rights and dignity, we will report consumer satisfaction to the proper authorities to help consumers live life to the fullest.1. The C/FST will establish and maintain relationships with consumers.2. The C/FST will create opportunities for consumers to assert their concerns in a safe, nonjudgmental and confidential environment.3. The C/FST will act as the liaison between the consumers and the behavioral health service providers.4. The C/FST will empower consumers to become involved in their own treatment.
What does the C/FST offer service providers?
By interacting with the consumers of behavioral health services directly and acting s a neutral third party, the C/FST is able to provide a shield of anonymity to clients and collect unfiltered, honest information about the services they receive.Monthly, quarterly, and yearly reports help track participation, trends, and identify the strengths and weaknesses of services, directly from the consumers themselves. Reports from the C/FST can help highlight areas of excellence and identify areas requiring reinforcement within the programs a service provider offers, as well as ways to further support consumers by identifying their needs within their communities.
Contacting the C/FST
Mercer County C/FST
701 Pierce Avenue, Suite 4
Sharpsville, PA 16150
Local Offfice: 724-962-2778Grapevine Center
140 North Elm Street, Suite B
Butler, PA 16001-4820
Main office: 724-283-5553
Fax: 724-283-8635
e-mail: [email protected]
Mercer County Consumer / Family Satisfaction Team
Click a button below to begin data entry.
Mercer County Consumer / Family Satisfaction Team
Empowering you to improve your mental health or drug & alcohol-related services
Armed with your feedback, we confer with your providers and county representatives to improve the quality of MH and D&A services in the county.To be contacted by one of our interviewers, please click the button below and fill out the requested information. We keep your feedback anonymous and confidential. We look forward to talking to you!